Frequently Asked Questions
Everything you need to know about your Palm Noosa experience.
What is your standard shipping timeframe?
We offer express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping usually takes 5-10 business days depending on your location.
How do I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our returns portal to initiate the process and receive your shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.
How do I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. As our designs often feature relaxed silhouettes, we recommend checking the 'Fit Notes' section for style-specific advice.
Are your garments sustainably produced?
We are committed to ethical manufacturing and use high-quality natural fibers like linen and silk. We work closely with our production partners to ensure fair labor practices and minimize environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placement if you need to make changes, and we will do our best to accommodate your request.